Privacy and Cookie Policy

This website ("website") is operated by HH Distributing Company Ltd. This policy covers all information collected through this website and governs how we handle your personal information.

Privacy Policy

Information We Collect:

• Personal information: name, email address, phone number
• Payment information: credit card details, billing address
• Browsing activity: pages visited, products viewed, search queries
• Device information: IP address, browser type, operating system

How We Use Your Information:

• Order processing and fulfillment
• Customer service and support
• Marketing communications (with your consent)
• Website improvement and analytics

Third Parties We Share Information With:

• Payment gateways (Stripe) for secure payment processing
• Analytics tools (Google Analytics) for website performance
• Shipping carriers (when applicable for future delivery services)

Cookies & Tracking:

We use cookies and similar technologies including Google Analytics and Facebook Pixel to improve your browsing experience, analyze website traffic, and provide targeted advertising. You can control cookie preferences through your browser settings.

Data Protection:

Your information is protected through SSL encryption and stored on secure servers. We implement appropriate security measures to protect against unauthorized access, disclosure, or destruction of your personal data.

Opt-Out Options:

• Unsubscribe from marketing emails using the link in our communications
• Adjust cookie preferences in your browser settings
• Contact us to request data deletion or modification

Contact for Privacy Inquiries:
Email us at privacy@hhdistributing.com or contact us through our website contact form.

Terms & Conditions

General Conditions of Use:

• Customers must provide accurate information when placing orders
• Misuse of the website or fraudulent activity is prohibited
• We reserve the right to refuse service or terminate accounts for violations

Pricing & Payment Terms:

• All prices are displayed in Canadian Dollars (CAD)
• Nova Scotia HST (14%) will be added to all orders
• We accept major credit cards and debit cards
• Payment is processed immediately upon order confirmation

Order Acceptance:

We reserve the right to refuse or cancel orders due to pricing errors, stock availability issues, or suspected fraudulent activity. If your order is cancelled after payment, a full refund will be issued.

Liability Limitations:

HH Distributing Company Ltd. is not liable for website downtime, technical errors, or interruptions in service. Our liability is limited to the value of your purchase.

Governing Law:

These terms are governed by the laws of Nova Scotia, Canada. Any disputes will be resolved in the courts of Nova Scotia.

Delivery & Pick-Up Policy

Pick-Up Locations & Hours:

Primary Location: 46 Wright Ave, Dartmouth, NS B3B 1G6
Hours: Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 5:00 PM, Sundays 10:00 AM - 4:00 PM

Pick-Up Instructions:

• Bring your order confirmation email or order number
• Valid photo ID required for order collection
• Third parties may collect orders with written authorization and ID
• Orders are typically ready within 1-2 business days

Uncollected Orders:

• Orders will be held for 14 days from pickup notification
• After 14 days, uncollected orders may be restocked
• Refunds for uncollected orders are subject to our refund policy

Future Delivery Options:

We may expand to offer delivery services in the future. Shipping rates, carriers, estimated delivery times, and geographic restrictions will be clearly communicated when available.

Refund & Return Policy

Eligibility Requirements:

• Items must be unused and in original packaging
• Returns must be initiated within 14 days of purchase
• Proof of purchase (receipt or order confirmation) required
• Items must be in resellable condition

Exceptions (Final Sale Items):

• Digital goods and software
• Custom or personalized orders
• Clearance items marked as "Final Sale"
• Opened consumable products

Refund Methods:

• Refunds will be processed to the original payment method
• Store credit may be offered as an alternative
• Exchanges are available for equivalent value items

Return Process:

1. Contact our customer support team
2. Receive return authorization and instructions
3. Bring items to our store location with authorization
4. Refunds processed within 5-7 business days

Payment Policy

Accepted Payment Methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Additional payment methods may be added in the future

Payment Processing:

• Payment is charged immediately upon order confirmation
• Pre-authorization may occur during checkout
• Failed payments will result in order cancellation

Taxes & Fees:

• Nova Scotia HST (14%) is clearly displayed and added at checkout
• No hidden fees - all costs are transparent
• Tax rates may change based on government regulations

Security Measures:

• SSL encryption protects all payment information
• PCI-compliant payment processors (Stripe) handle all transactions
• We do not store credit card information on our servers
• All payment data is securely tokenized

Contact Information:
For questions about our policies, please contact us at info@hhdistributing.com or through our website contact form.

Acceptance

By using this website and making purchases, you accept and agree to all policies outlined above. These policies may be updated periodically, and continued use of our services constitutes acceptance of any changes.

Questions for HH Distributing Company Ltd.?

Contact Us